Customer Service

 
 ONX ELECTRONICS LIMITED is committed to  providing professional, efficient and reliable electronic component sourcing  and supply chain services to customers worldwide. Our services cover product  inquiries, BOM sourcing, cross-reference matching, quality inspection, order  tracking, logistics and after-sales support.

 
 Product Inquiry

 
 Customers may submit details including part  numbers, brands, package types, quantities, date codes/manufacture years,  target prices and delivery requirements. We will offer quotations, lead times,  packaging specifications and commercial terms according to real-time inventory  and supply channels.

 
 BOM Sourcing

 
 We accept BOM files in Excel, PDF and other  formats. Consolidated quotations, stock matching, lead time confirmation and unified  pricing are available to boost procurement efficiency and cut purchasing &  logistics costs.

 
 Cross-Reference Matching

 
 For out-of-stock, obsolete or  long-lead-time components, we can recommend equivalent or alternative parts  based on technical specifications, package outlines and application demands.  All alternative parts must be confirmed by customers prior to mass production.

 
 Sample Support

 Samples are available for R&D  evaluation, quality verification and small-batch pilot production. Sample quantities,  unit prices and lead times are subject to stock availability.

 Order Tracking

 Once orders are confirmed, we track the  whole process of procurement, receiving, inspection, packaging and shipment.  Customers will be notified immediately if any inventory or lead-time changes  occur.

 Quality Control

 Prior to shipment, we conduct full  inspection covering part models, brands, packages, quantities, labels, date  codes, physical appearance and outer packaging.
 Extra inspection services are available on  request:
 · High-resolution visual inspection
 · X-Ray inspection
 · Electrical performance testing
 · Solderability testing
 · Third-party laboratory testing (Extra charges and longer lead  times may apply to certain inspection items.)

 
 Documentation Support

 The following documents can be provided  subject to product and supplier sources:
 · Datasheets
 · Product and packaging photos
 · Commercial Invoices
 · Packing Lists
 · Tracking numbers
 · RoHS Certificates
 · Certificates of Conformance (COC)
 · Test Reports

 
 Packaging and Shipping

 Goods will be packed with original  manufacturer materials including reels, trays and tubes, together with  anti-static bags, vacuum moisture-proof wrappings and reinforced export cartons  as needed.
 We deliver goods via DHL, FedEx, UPS,  international air freight or customer-appointed freight forwarders. Standard  trade terms including EXW, FOB, CIF and DDP are acceptable. Shipment photos,  tracking numbers, commercial invoices and packing lists will be sent upon  dispatch.

 
 After-Sales Service

 Customers shall inspect part models,  quantities, labels, packaging and appearance immediately after receiving goods.
 In case of quantity mismatches, damaged  items or functional defects, please supply your order number, photos of  products and labels, affected quantities and test records. After verification,  we will offer proper solutions such as returns, replacements, supplementary  shipments or refunds. Goods returns without prior approval will not be  accepted.

 Our Commitment

 We strive to deliver:
 · Prompt quotation replies
 · Accurate component specifications
 · Timely order progress updates
 · Rigorous pre-shipment quality checks
 · Secure and intact packaging
 · Flexible global shipping solutions
 · Quick-response after-sales support

 
 ONX ELECTRONICS LIMITED treasures every  cooperation opportunity and aims to establish long-term, stable partnerships  with customers based on mutual trust